Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you're not, here’s how our return and refund process works:

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • Please ensure it is securely packed to avoid damage during return shipping.

If your return is approved, we will notify you and process your refund or exchange as soon as possible.

Shipping Returns

To return your product, please send it to:

Botano
Listaros 1
70400 Heraklion
Crete, Greece
📞 +30 28920 42295

  • Please note that shipping costs are non-refundable.

  • If your return is eligible for a refund, the cost of shipping will be deducted from your total refund amount.

  • If you are exchanging an item, delivery time for the replacement may vary depending on your location.