Shipping

How long does it take to process my order?

We usually process the orders within 24/48 hours of purchase (Monday - Sunday).

How long does it take to receive my order?

For Europe usually takes around 7 days for the shipment to arrive. Outside Europe it might need 2-4 weeks, based on the distance.

What are my shipping options? 

We are shipping either with Hellenic Post or UPS, based on the weight of the package, with no additional cost. 

How much will shipping cost me?

Shipping costs vary depending on the size, weight and destination. You can check your shipping charges by adding items to your shopping cart and proceeding to the check out page. You will not be charged until you enter payment information and submit your order.

When will I know when my order has been shipped?

We will send you an email notification, with a tracking number of the shipment. If you don't receive a notification, please let us know.

Can I cancel my order?

You may attempt to cancel your order by emailing info@botano.gr IMMEDIATELY after placing an order. Please include your name, mailing address, order number and a return email address. However we cannot guarantee that we can cancel your order in time before it is shipped out.